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In the previous topic, you created a tree diagram. Key issues identified must also be sorted in the order of their importance. A prioritization matrix helps determine the order for dealing with different issues or selecting solutions according to their relative importance. In this topic, you will create a prioritization matrix to identify crucial issues […]

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Prioritization Matrix

Six Sigma projects are primarily focused on customers. The other areas that Six Sigma projects focus on are:

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What are the sources of improvement projects?

Some of the major attributes of CTQ include: A single meaning for each metric across all geographic locations. Defining the process owners who are responsible for tracking the CTQ. Clearly defined defects and opportunities in the process. A consistent measurement system to provide accurate and precise measurements. And, it must be derived from the VOC […]

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CTQ Attributes

An affinity diagram is a tool that is used to organize a large number of ideas, opinions, and issues and group them based on their relationships. Affinity diagrams are generally used for categorizing ideas that are generated during brainstorming sessions and can be particularly useful for analyzing complex issues. The steps for creating an affinity […]

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What are Affinity Diagrams?

To gather the VOC, effective methods for accurately capturing customer requirements are required. Several methods are available to capture the VOC.

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Methods used for Gathering the VOC

 from Canopus Business Management Group

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Infographic – Art of VoC Interviews

We talked about the need for Lean Six Sigma project selection in detail in the earlier articles, in this one we’ll cover the criteria for selection and the in the following article, we’ll move on to talk about the tools used for selection and how to engage the stakeholders in the process.I have found that […]

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Criteria For Project Selection

Criteria for project selection from Canopus Business Management Group

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Info graphic – Criteria for project selection

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Protected: Process Mapping Tools Quiz

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Protected: Listening to Customers Quiz

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Protected: Completing Project Charter Quiz