Nilakantasrinivasan J (Neil) is the author of 3 books, The Client Centric Protagonist, The Master Book for Lean Six Sigma & A Little Book for Customer Experience.
He’s currently based in Chennai, India, and since 2009, as a guide and consultant, he has been engaged by Fortune 100 companies for their most important business priorities and to bring in renewed focus on client-centric business growth, customer centricity, lean Six Sigma, strategy execution, and operational excellence. His clients include TVS Motor, TAFE, Mahindra, TechM, Usha International, Pepsico, Tata International, Vodafone, McKinsey, Barry Wehmiller, Indian OilTankng, JSW, Synergy Shipping, Omega Health, Tata Motors, SAP, L&T, Reserve Bank of India, Vastu Housing, etc
He has multi-industry experience in championing enterprise-level operational/customer excellence programs covering Manufacturing, Automotive Sales, Financial Services, Telecom, Retail and B2B Industrial/IT Services sectors and functions such as sales & marketing, operations, supply chain, HR, IT and product development and delivered hard improvements of over $20 Mn in 4 years.
He builds a repertoire to navigate cross-cultural and C-suite environments to cultivate buy-in that brings significant culture transformation to clients He is a certified AI/ML, Lean Six Sigma Master Black Belt & certified OKR expert and highly rated global instructor.
Nilakantasrinivasan J graduated with a B.Tech in Production Technology from the Madras Institute of Technology, Anna University in 1998. Earlier, he earned a B.Sc in Physics from Tagore Government College of Arts & Science, Pondicherry in 1992.
Past Experience
| Company | Designation |
| HSBC | Senior Vice President (Customer Experience) |
| HSBC | Senior Vice President (Business Transformation) |
| Bank of America | National Leader (Quality & Productivity) |
| Standard Chartered | Service Excellence Leader (Lean Six Sigma) |
| Whirlpool of India | Senior Engineer (Process Engineering) |
| TVS Motor Company | Production Engineer (Industrial Engineering) |
Education
| Institute | Qualification |
| The University of Texas at Austin | PGP – AI & ML |
| Birla Institute of Technology And Science – Pilani | MS (Manufacturing Management) |
| Madras Institute of Technology, Anna University | B.Tech (Production Technology) |
| Tagore Government College of Arts & Science, Pondicherry | B.Sc (Physics) |
| Indian Institute of Science – Bangalore | Certification Program in Environmental Studies |
| Bank of America / IQF | Six Sigma Master Black Belt |
List of Technical Publications
- Nilakantasrinivasan(2004). Analytical Treatment of Discrete Ordered Category Data.isixsigma.com
- Arun Nair & Nilakantasrinivasan (2005). DMAIC Failure Modes. ASQ Six Sigma Forum
- Nilakantasrinivasan (2006). Deployment of metrics based management culture in banking operations. Bank of America Q&P Annual Conference, Charlotte
- Nilakantasrinivasan (2009). Smart Tips for successful Black Belts! isixsigma Magazine
