What are the sources of improvement projects?

Six Sigma projects are primarily focused on customers. The other areas that Six Sigma projects focus on are:

  • Improving the performance of Critical to Quality (CTQ)
  • Reducing the number of complaints from customers.
  • Reducing in-process or internal defects.
  • Reducing warranty claims.
  • Improving survey and customer research scores.
  • Capturing feedback from staff members effectively.
  • Increasing profits and revenue.
  • Improving audit scores.
  • Improving process performance and dashboard metrics.
  • And, having better growth than competitors.


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