Process mining is a technique that uses data mining algorithms to extract knowledge from event logs of information systems. It allows organizations to analyze their business processes, identify inefficiencies and potential bottlenecks, and improve their overall performance. Process mining can play a significant role in business process management (BPM) by providing the following benefits:
Process discovery: Process mining can help organizations discover their actual processes by analyzing event logs. This helps organizations understand their processes better and identify areas for improvement.
Overall, process mining can help organizations improve their business processes, increase efficiency, reduce costs, and improve customer satisfaction. It plays an important role in BPM by providing insights that can help organizations make informed decisions about how to optimize their processes.