A cognitive bot, also known as a cognitive computing bot, is an artificial intelligence program designed to simulate human thought processes. Unlike traditional bots that follow predetermined rules, cognitive bots use advanced algorithms, machine learning techniques, and natural language processing to understand and respond to user requests in a more intuitive and conversational manner.
Cognitive bots are often used in customer service, where they can help answer questions, resolve issues, and provide information to customers. They can also be used in healthcare, finance, and other industries where there is a need to analyze large amounts of data and provide insights in real-time.
Overall, cognitive bots are designed to be more flexible and adaptable than traditional bots, and they can continuously learn and improve their responses based on user interactions.
Here’s an example of a cognitive bot in action:
Let’s say you are using a banking app and you want to transfer money to a friend. You could use a traditional bot and type in a command like “transfer $50 to Emma” and the bot would execute the transfer based on predetermined rules.
However, if you were to use a cognitive bot instead, you could simply ask the bot “Can you help me transfer $50 to my friend Emma?” The cognitive bot would use natural language processing to understand your request, ask any clarifying questions if needed, and then execute the transfer.
The cognitive bot could also provide additional information such as the exchange rate, fees, and any other details related to the transfer. Additionally, the cognitive bot could learn from your interactions and improve its responses over time, making it a more personalized and efficient way to handle banking transactions.