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To gather the VOC, effective methods for accurately capturing customer requirements are required. Several methods are available to capture the VOC.

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Methods used for Gathering the VOC

Most conventional organizations comprise departments and functions. A department head or functional head is responsible for all department deliverables. All department members should have clearly defined responsibilities for their respective tasks. Departmental tasks are expected to be performed on time and with quality.

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Challenges with Functional Boundaries and need for cross-functional processes

QFD offers several benefits to organizations. It reduces design cycle time due to the decrease in design changes. It reduces the overall product development time because the focus is solely on satisfying key customer needs. It reduces overall cost by reducing design changes. It improves customer satisfaction because the development process is driven by the […]

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Why should an organization consider using QFD?

Quality Function Deployment (QFD) is a structured approach followed by customer-driven organizations to transform customer requirements into their product specifications. The House of Quality (HOQ) is a diagram used by a product development team during the initial stage of the QFD process.

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House of Quality (HOQ)& QFD

DFSS and DMAIC are two of the methodologies commonly used by organizations to implement. Six Sigma. Organizations with well-developed Six Sigma programs also run DMAIC and DFSS projects concurrently. Feature Description Focus DMAIC: Improving the existing products and services or processes.

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How is DFSS different from DMAIC?

Another roadmap of DFSS is DMADV, an acronym for five interconnected phases, namely Define, Measure, Analyze, Design, and Verify. This methodology is used in projects that involve creating a new product or process design. Define – The project goals are defined so that they are in line with customer requirements and enterprise strategies. Measure – […]

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What is DMADV?

Identify The voice of the customer (VOC) is gathered and converted into technical requirements in this phase. A business case is then established and a project charter is prepared along with milestones. A team is also formed to carry out the project. Roles and responsibilities of the team members are also set during this phase. […]

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What is IDOV roadmap of DFSS approach?

In the Define phase, the Six Sigma team in a software product development company found that customers identified many issues in the beta version of its software. However, if all the issues raised were to be fixed, timelines would slip and the budget would increase. The team then calculated the number of changes and the […]

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Example of application of DMAIC methodology in IT sector

Organizations strive to eliminate three basic categories of waste in their business processes. Basic Waste Category are: Wasteful activity – Work that adds no value to a product or service. Eliminating such activities from business processes will help organizations cut cost. Unevenness – This denotes inconsistencies that exist in a business process. Unevenness and inconsistencies […]

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Concept of Wastes as perceived in Lean

A value-added activity is any activity that increases the worth of a product or service. It directly contributes to meeting customer requirements, and customers are willing to pay for it. Value-added activities also generate a positive ROI for an organization. Without these activities, the process will be affected. A lean team should analyze if activities […]

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Value Added Activities and Non-Value Added Activities

In a Lean manufacturing process, time and resources spent on conveying data and information are regarded as waste. Visual factory tools—such as signs, charts, check sheets, and more— simplify information and reduce resources and time consumed to make it accessible. Clear and concise real-time information and feedback regarding the status of a plant or a […]

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What is Visual Factory?

Lean manufacturing has a few important goals, which have led many industries to implement. Lean in their production processes. The goals include: Improving quality to stay ahead of competition in the market. This is done by capturing customer requirements and redesigning operational processes to meet those requirements. Eliminating waste to make processes more efficient. This […]

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Goals & Principles of Lean?