Business processIf you are in charge for the success of a business process, then this course  on Managing Business Process would come in handy for you. In about 2 hours, we will introduce you to some of the important concepts and tools such Business Process Management Systems ( BPMS), challenges in handling business processes, various process mapping techniques, etc.





 Is it right for you?

  • Team members of improvement projects
  • Process owners/Departmental in-charge
  • Six Sigma project champions
  • Team members of Business transformation/ERP/CRM initiative

What will you learn

  • Business Processes & its Classification
  • Definition of Big Y, Linking Big ‘Y’s to Process ‘Y’s, & Metrics Tree
  • Organizational Silos vs Process Centricity
  • Business Process Management System (BPMS)
  • Focus & Key elements of BPMS
  • Dashboard, its Application & 7 Elements
  • Balanced Scorecard, its Focus & how metrics are linked within  organization
  • Process Mapping Tools, its Purpose, & Types
  • SIPOC, Cross-Functional Process Maps, Process Flowchart, Standard Operating Procedure
  • Procedure for construction of all types of mapping tools
  • Process States – As-is, Should-be & To-be
  • Purpose of Process Value Analysis
  • Value Added, Non Value Added & Value Enabling Activities
  • Process Cycle Efficiency

Features of the Course

  • 4 chapters with 150 mins of self-learning content
  • Interactive audio-visual medium with ample manufacturing and service industry examples
  • Interactive self-assessment quiz for every chapter


30 days access to 4 chapters of online managing business process course content


30 days access to 4 chapters of online managing business process course content is Rs.2,200 + 18% GST

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