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Total Quality Management (TQM) is a structured system focused on satisfying customers by involving all members of an organization in improving the quality of products, processes, and resources. Sustained customer satisfaction, its main objective, is accomplished through systematic methods for problem solving, breakthrough achievement,

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TQM and PDCA

Continuous Improvement from Canopus Business Management Group

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Info Graphic – Continuous Improvement

While leaders strive to build a culture of continuous improvement (CI) in their organizations, it is equally important to understand that business-as-usual activities take precedence over improvement activities. CI programs commence with a big bang and a lot of enthusiasm, but time wears out even the strongest and what it leaves behind is mere CI […]

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Why should you be worried about Project selection in any CI Program?

Continuous improvement deployment from Canopus Business Management Group

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Info Graphic – Continuous improvement deployment

Have you ever thought about this before – Will Six Sigma help me become a better leader? Isn’t leadership a soft skill unlike Six Sigma? Six Sigma is more about playing with numbers, statistics, Minitab!!! Ask leaders of organizations that follow Six Sigma as a management philosophy, and they will disagree. A true practitioner of […]

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Will Six Sigma help me become a better leader?

Floundering teams – A source of failure for six sigma projects… many can’t believe, but it’s true. Aptly ASQ has included this topic in their SSGB BoK. The meaning of Floundering is to struggle or stagger clumsily as if confused. Floundering often results from a lack of clearly established goals, unclear tasks, discomfort with other […]

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Floundering teams – A source of failure for Six Sigma Projects