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A project charter is a contract between a Six Sigma project team and a sponsor. It provides a clear, concise description of the business needs that the project is intended to address. Any changes to the critical elements of a project charter need prior approval from the sponsor and consensus from the team members. A […]

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Example of Good Six Sigma Project Charter

Six Sigma projects are primarily focused on customers. The other areas that Six Sigma projects focus on are:

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What are the sources of improvement projects?

Some of the major attributes of CTQ include: A single meaning for each metric across all geographic locations. Defining the process owners who are responsible for tracking the CTQ. Clearly defined defects and opportunities in the process. A consistent measurement system to provide accurate and precise measurements. And, it must be derived from the VOC […]

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CTQ Attributes

An affinity diagram is a tool that is used to organize a large number of ideas, opinions, and issues and group them based on their relationships. Affinity diagrams are generally used for categorizing ideas that are generated during brainstorming sessions and can be particularly useful for analyzing complex issues. The steps for creating an affinity […]

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What are Affinity Diagrams?

To gather the VOC, effective methods for accurately capturing customer requirements are required. Several methods are available to capture the VOC.

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Methods used for Gathering the VOC

Most conventional organizations comprise departments and functions. A department head or functional head is responsible for all department deliverables. All department members should have clearly defined responsibilities for their respective tasks. Departmental tasks are expected to be performed on time and with quality.

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Challenges with Functional Boundaries and need for cross-functional processes

QFD offers several benefits to organizations. It reduces design cycle time due to the decrease in design changes. It reduces the overall product development time because the focus is solely on satisfying key customer needs. It reduces overall cost by reducing design changes. It improves customer satisfaction because the development process is driven by the […]

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Why should an organization consider using QFD?

Quality Function Deployment (QFD) is a structured approach followed by customer-driven organizations to transform customer requirements into their product specifications. The House of Quality (HOQ) is a diagram used by a product development team during the initial stage of the QFD process.

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House of Quality (HOQ) & QFD

DFSS and DMAIC are two of the methodologies commonly used by organizations to implement. Six Sigma. Organizations with well-developed Six Sigma programs also run DMAIC and DFSS projects concurrently. Feature Description Focus DMAIC: Improving the existing products and services or processes.

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How is DFSS different from DMAIC?

Another roadmap of DFSS is DMADV, an acronym for five interconnected phases, namely Define, Measure, Analyze, Design, and Verify. This methodology is used in projects that involve creating a new product or process design. Define – The project goals are defined so that they are in line with customer requirements and enterprise strategies. Measure – […]

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What is DMADV?

Identify The voice of the customer (VOC) is gathered and converted into technical requirements in this phase. A business case is then established and a project charter is prepared along with milestones. A team is also formed to carry out the project. Roles and responsibilities of the team members are also set during this phase. […]

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What is IDOV roadmap of DFSS approach?

In the Define phase, the Six Sigma team in a software product development company found that customers identified many issues in the beta version of its software. However, if all the issues raised were to be fixed, timelines would slip and the budget would increase. The team then calculated the number of changes and the […]

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Example of application of DMAIC methodology in IT sector